Customer Terms and Conditions
Estimates
All Estimates are subject to confirmation by B A Electricals (Henceforth the �Company�).
Receipt of the Customer�s Order, EITHER verbal, written or by payment of a deposit, shall effect an offer to purchase goods and services as described in our Estimate.
Estimates are valid for 30 days from the date shown.
Orders
Orders are accepted on the understanding that the general conditions of sale will apply. Exceptions will be where a separate contract or agreement has been drawn up between the two parties. Orders or changes to orders, given verbally must be immediately confirmed in writing; otherwise the company cannot accept responsibility for incorrect interpretation or delay. In all cases, the issue of a signed copy of the order form is proof of acceptance of an order and confirms details of such orders, but it is the customer�s responsibility to check orders carefully to ensure that requirements have been correctly interpreted, as subsequent alterations may incur a charge.
Payment / Cancellation
A deposit of 25% is required prior to processing of all orders, with a further 25% due half way though the project OR after First Fix which ever comes first. With payment required in full upon completion of an installation unless otherwise agreed by the company. Cancellation of the order can be made in writing to the company address within Five days of the order date, after which the company reserves the right to keep any deposit paid and refuse to accept the
cancellation of any order.
Delivery / Installation Dates
Installation / Delivery dates are provided in good faith, on the assumption that the materials and labour will normally be available. In the event of supplies or labour being interrupted by illness, strikes, lockouts, fire, war or other contingencies beyond control there may be a delay or suspension of the installation. Whilst every effort will be made to deliver / install goods by a specific date, should delivery be delayed for any reason whatsoever, the
company will inform the client as soon as possible, but will not be responsible for any loss, delay or inconvenience sustained by the customer. If a customer fails or refuses to take delivery of materials or allow an installation to proceed, on the agreed date, the customer shall be liable to the company, and for a reasonable charge by the company for any charges incurred by the company couriers.
Responsibility
Once delivered, the customer is responsible and shall indemnify the company against any damage or loss of materials and equipment of the company arising out of fire, theft or other cause. Any such accident shall not entitle the customer to rescind the whole or any part of the contract.
Title of Goods
Until the company has received payment in full of the price of the goods, including all costs, labour etc. due under the contract, the customer acquires no title to the goods which are subject of the sale, and the ownership thereof remains with the company and until then maybe removed by the company or its agents at any time.
Labour Only Job�s
Clients supplying their own materials will be liable for the daily labour charges should the materials be unavailable to befitted on the agreed installation date. The company will only fit materials from well known reliable brands such as Wylex, Crabtree, MK, Click, Sector, JCC etc. The company reserves the right to refuse to fit any materials that we regard as cheaper Sub-standard materials. The Company shall not be held responsible for any warranties for damaged or faulty items that the clients has supplied.
Late Payment Penalties
Payments are due within a maximum of 30 days of the invoice unless stated 'Due Upon Receipt'. Late payments will attract an administration penalty, the greatest of �30.00 or 10% of the invoice total. Issues raised from this invoice should be presented in writing strictly within 7 days of the invoice date to allow resolution. Title in the goods referred to in the invoice shall not pass to the purchaser not withstanding that delivery may have taken place until the
same has been paid for in full as cleared funds.
Complaints
The company strives to provide 100% customer satisfaction at all times, however there are exceptions to every rule, so should for any reason the client be unhappy with a particular product or installation we will always endeavour to rectify the matter.
Certificates & Part P Notification
Certificates & Part P Notification will only be Released on receipt of payment in full as cleared funds.